Refund policy
RETURN & REFUND POLICY
Last updated: September 18, 2026
ShopNailGarden accepts eligible return requests within 14 calendar days after delivery.
RETURN ELIGIBILITY
To qualify for a return, a product must be unopened, unused, untested, and in its original packaging with all seals intact. You must provide proof of purchase or the original order number.
Because we sell cosmetics, skincare, hair-care, and personal-care products, we cannot accept returns for opened, used, tested, or unsealed products for hygiene and safety reasons.
NON-RETURNABLE ITEMS
The following items cannot be returned:
• Opened, used, tested, or unsealed products
• Gift cards
• Clearance or final-sale items
• Products explicitly marked non-returnable
Curated bundles sold as complete sets must be returned in full, with every product unopened and eligible for return. Partial bundle returns are not accepted.
You may return items purchased with a promotional discount if they otherwise qualify. Refunds are based on the amount actually paid after discounts.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives. If an item is damaged, defective, missing, or incorrect, contact ecommerce@shopnailgarden.com within 7 calendar days of delivery.
Include your order number and clear photographs of the product, packaging, and shipping label. If ShopNailGarden confirms damage or an order error, we will provide an appropriate replacement, refund, or return instructions at no additional shipping cost.
STARTING A RETURN
Email ecommerce@shopnailgarden.com with your order number, the item you wish to return, and the reason for the request.
All returns require written approval before you mail them. Products sent without authorization may not be accepted. Do not mail or bring online returns to a Nail Garden location unless ShopNailGarden provides written instructions.
RETURN SHIPPING
Customers are responsible for return shipping costs unless a product was damaged, defective, or sent incorrectly. We recommend using a trackable shipping method.
Original shipping charges are non-refundable unless the return resulted from a ShopNailGarden error.
REFUNDS
We will inspect returned products after receipt. If approved, we will issue the refund to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund.
CANCELLATIONS
Submit cancellation requests within 1 hour of placing an order. Cancellation cannot be guaranteed after an order enters processing or fulfillment.
CONTACT
Email: ecommerce@shopnailgarden.com
Phone: (747) 944-9797
Business contact address:
ShopNailGarden
10933 Ventura Blvd
Studio City, CA 91604
United States
Online returns must receive written authorization before being mailed or brought to this address.
